Shipping, Returns & Exchanges

Shipping

Ready-to-ship items

Ready-to-ship pieces are carefully packaged and shipped within 3–5 business days after your order is placed. Business days do not include weekends or holidays.

Made-to-order items

Production times for made-to-order pieces vary and will be stated in the individual product description. The estimated production time does not include shipping time.

You will receive an email with tracking information once your order has shipped. Shipping rates are calculated at checkout based on the package and delivery address.

Please make sure your shipping address is complete and correct before submitting your order. MIST Art Studio is not responsible for delays or additional shipping charges caused by an incorrect or incomplete address provided by the customer.

If we are unable to ship your order within the stated timeframe, we will contact you with an updated estimated shipping date and give you the option to accept the delay or cancel the order for a full refund.

Handmade variations

Every MIST Art Studio piece is individually made by hand. Slight variations in shape, size, glaze, color, and surface are natural characteristics of handmade ceramics and make each piece unique. These variations are not considered defects.

Damaged, defective, or incorrect orders

Please inspect your order as soon as it arrives. If an item arrives damaged or defective, or if you receive the wrong item, contact us within 48 hours of delivery at mistartstudio22@gmail.com.

Please include:

• Your order number

• Photographs of the damaged or incorrect item

• Photographs of the packaging and shipping box

• A brief description of the issue

Please keep the item and all original packaging until the claim has been resolved. We will review the information and work with you to provide an appropriate replacement or refund.

Returns

We have a 30-day return policy. You have 30 days after receiving your order to request a return.

To be eligible for a return, the item must be unused, in the same condition in which it was received, and returned in its original packaging. You will also need the receipt or proof of purchase.

To request a return, contact us at mistartstudio22@gmail.com before sending the item. If your return is accepted, we will provide return instructions.

Approved returns must be sent to:

MIST Art Studio
10137 Oakmoor Pl
Las Vegas, NV 89144
United States

Items returned without prior authorization will not be accepted.

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges are nonrefundable. Because ceramics are fragile, we strongly recommend using a trackable and insured shipping service and carefully repacking the item in its original packaging.

If an item arrives damaged, defective, or incorrect and the return is approved, MIST Art Studio will cover the return shipping cost or provide other instructions.

Nonreturnable items

The following items cannot be returned:

• Custom or personalized pieces

• Made-to-order pieces

• Sale or clearance items

• Gift cards

• Used items

• Workshop tickets, except as stated in the specific workshop’s cancellation policy

Please contact us before purchasing if you have questions about whether an item can be returned.

Exchanges

We do not offer direct exchanges. The fastest way to receive a different item is to request a return for the original item and, once the return is accepted, place a separate order for the new item.

Because many MIST Art Studio pieces are one of a kind or produced in small batches, we cannot guarantee that another version of the same item will be available.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Original shipping charges are nonrefundable unless the item arrived damaged, defective, or incorrect.

Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at mistartstudio22@gmail.com.

Contact information

Business name: MIST Art Studio
Email: mistartstudio22@gmail.com
Phone: +1 971 379 4554
Business and return address:
10137 Oakmoor Pl
Las Vegas, NV 89144
United States

For questions concerning shipping, returns, exchanges, or refunds, contact us at mistartstudio22@gmail.com.